Cancellation & Withdrawal Policy

1. Purpose

This policy establishes the terms, conditions, and procedures applicable when a student cancels their registration or discontinues their studies before the completion of a training program. The policy clarifies the student’s financial obligations, the institution’s responsibilities, and the approval processes involved.

This Cancellation Policy must be read together with the Payment Plan & Enrolment Agreement, which forms part of the binding enrolment contract.

2. Consumer Protection Act (CPA) Context

For the purpose of the CPA:

A student becomes a contracted consumer upon enrolment and acceptance of LEDISA Academy’s terms and conditions.

  • Services include lectures, tutoring, mentoring, supervision, and student support.
  • Goods include study materials, textbooks, notes, software, digital content, login credentials, and access to the online study center.

A student becomes a contracted consumer upon enrolment and acceptance of LEDISA Academy’s terms and conditions.

3. Contractual Relationship

By registering for a program:

  • The student enters a legally binding agreement with LEDISA Academy.
  • The contract exists with the student, regardless of who pays the fees.
  • Tuition rights and learning access are personal and non-transferable.
  • Students must meet program entrance criteria.

4. Date of Enrollment

The Date of Enrolment is the date on which the student completes and signs the Enrollment Form, as reflected on the Enrollment Form signed by the student. This date is used for administrative, contractual, and record-keeping purposes and forms part of the legally binding enrolment agreement between the student and LEDISA Academy.

5. Registration Activation date

Registration is considered activated when any one of the following events occurs, whichever happens first:

  • The deposit, or any portion of it, is paid; and/or
  • Study materials are issued, dispatched, downloaded, or otherwise made accessible; and/or
  • Online study center login credentials are issued or enabled; and/or
  • The student attends or participates in any class, lecture, workshop, coaching session, orientation session, or online learning event.

Once registration is activated, the student becomes legally liable for the full program fees in accordance with the Payment Plan & Enrolment Agreement.

6. Withdrawal & Financial Liability

If a student withdraws, discontinues, or fails to complete their studies for any reason, the student remains fully liable for all outstanding fees in accordance with the Payment Plan & Enrolment Agreement.

Withdrawal must be submitted in writing to LEDISA Academy. A withdrawal request is only considered received and effective once LEDISA Academy has issued a written acknowledgment of receipt to the student. Written acknowledgment of receipt does not imply approval or acceptance of the withdrawal request; it only confirms that the request has been received. Until written acknowledgment is issued, no cancellation, withdrawal, refund, cooling-off period, or fee adjustment conditions in this policy will apply, and the student will remain liable for the full program fees.

The student’s failure to make progress, participate, attend classes, access learning materials, or complete any course, module, or program — for any personal, academic, medical, financial, or other circumstances — shall not entitle the student to:

  • A reduction in fees, or
  • A refund of fees already paid, or
  • Cancellation of outstanding fees or charges.

Suspension of access to the study center or online learning portal due to non-payment does not cancel or reduce the student’s financial obligation.

7. Cooling-Off & Online Training Cancellation Conditions

All cancellation fees are calculated on the total cost of the applicable learning program enrolled for, regardless of any payment plan arrangements.

  • Cancellation within 10 calendar days from the Date of Enrollment, and before Programme Activation has occurred (meaning before any login credentials have been issued, any learning materials have been issued or accessed, and before attendance at any class or learning event) = Full refund.
  • Cancellation within 5 working days after the Program Activation Date, provided that no login credentials have been issued, no learning materials have been issued or accessed, and the student has not attended or participated in any class, workshop, orientation session, or online learning event = Refund minus a 10% cancellation fee.
  • Cancellation within 30 calendar days after the Program Activation Date, provided that login credentials have been issued and/or learning materials have been issued or accessed, and/or the student has attended or participated in any class, workshop, orientation session, or online learning event = Refund minus the cost of the first module’s learning materials, plus a 15% cancellation fee.
  • Cancellation after 30 calendar days from the Program Activation Date, and/or after login credentials have been issued or accessed, and/or after any learning materials have been issued or accessed, and/or after the student has attended or participated in any class, workshop, orientation session, or online learning event = No refund; full program fees remain payable.
  • Request to change to a different program within 14 calendar days and before login credentials and/or learning materials have been issued or accessed and before attendance at any learning event = Cost of learning materials for the first module, plus a 15% course change fee applies.
  • Request to change to a different program made after 14 calendar days from the Program Activation Date, and where login credentials and/or learning materials have already been issued or accessed and/or attendance has occurred, will result in a program change fee of 50% of the total program cost, payable before the program change is processed.
  • No request to change programs or courses will be accepted after 60 calendar days from the Program Activation Date, regardless of whether the student has attended classes, accessed learning materials, or made progress in the enrolled program. After this point, the student remains fully liable for the full program fees of the original program enrolled.

8. In-Person Training Cancellation

Definitions apply:

This section must be read together with the definitions of Date of Enrollment and Program Activation Date. For in-person events, the Program Activation Date occurs on the earliest of: (a) issuing or collecting any training materials (printed or digital), (b) issuing any login credentials for pre-work or resources, or (c) attendance or participation in any class, session, workshop, or orientation.

  • Cooling-off before activation (CPA)
    • Cancellation within 10 calendar days from the Date of Enrollment and before Program Activation has occurred → Full refund.
  • Cancellation more than 10 calendar days before the scheduled in-person start
    • Student may transfer to the next scheduled date (no fee).
    • If no subsequent date is available, a 10% cancellation fee applies; the balance is refunded.
  • Cancellation less than 10 calendar days before the scheduled in-person start (and before activation)
    • A 25% cancellation fee applies; the balance is refunded or transferred.
  • No-show on the event day
    • Full course fee is payable (no refund).
  • After activation (attendance/materials/login) at any time
    • Once Program Activation has occurred for the in-person program, cooling-off no longer applies.
    • If cancellation is within 30 calendar days after the Program Activation Date, a refund minus the cost of the first module’s learning materials + 10% cancellation fee applies.
    • If cancellation is after 30 calendar days from the Program Activation Date, or after continued attendance beyond 30 days, no refund is granted and full program fees remain payable.
  • Program changes (in-person enrolments)
    • Within 14 calendar days and before any activation: change to a different programme is allowed; cost of first module’s materials + 10% course change fee applies.
    • After 14 calendar days from the Programme Activation Date (where materials/login/attendance occurred): a program change fee of 50% of the total program cost applies, payable before processing.
    • No program/course changes after 60 calendar days from the Program Activation Date.
  • Exceptional circumstances
    • Hospitalisation or death of the student (with official documentation): no cancellation fee.
  • Clarification on timing and payment
    • Attendance at any in-person session constitutes service supplied and Programme Activation, regardless of whether the deposit or any fee has been paid at that point.
    • Where this in-person section is silent, the general Cooling-Off & Online Training Cancellation Conditions apply.

9. Suspension of Access for Non-Payment

If any instalment becomes overdue:

  • LEDISA Academy reserves the right to suspend access to the study centre, online platforms, coaching sessions, workshops, and assessments until the account is brought up to date.

Suspension does not cancel the student’s financial obligations.

10. Termination of Studies by the Institution

LEDISA Academy may cancel registration without refund if the student:

  • Engages in misconduct, academic dishonesty, or breach of code of conduct.
  • Distributes, sells, copies, or commercially uses learning materials.
  • Shares login credentials or grants unauthorized platform access.
  • Violates program rules, confidentiality requirements, or licensing terms.
  • Fails to comply with financial obligations.

The institution may claim damages and legal recovery costs for losses arising from such breach.

11. Entire Agreement

This policy, together with the Payment Plan & Enrollment Agreement and the Privacy Policy, constitutes the full agreement between the parties and may only be amended in writing, signed by both parties.

12. Changes to our Cancellation & Withdrawal Policy

If we decide to change our cancellation & withdrawal policy, we will post those changes on this page.

13. Contacting Us

If there are any questions regarding this cancellation & withdrawal policy you may contact us using the information below.

Life Coach Academy

C/O LEDISA Academy (Pty) Ltd
Postnet Box 521
Private Bag H607
Heidelberg
Gauteng
1438
South Africa

Last date of Update: 14 November 2025.